Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of Snapweb and the services offered through yoursnapweb.com.

By submitting a request, receiving a generated website, using a free trial, purchasing a subscription, or otherwise using our services, you agree to be bound by these Terms.

If you do not agree, do not use the services.

2. Legal Operator

Snapweb is a brand operated by:

“RUBBER DUCK” Ltd.
VAT No.: BG203539268
Country of establishment: Bulgaria

Contact emails:

• [email protected]
• [email protected]
• [email protected]

3. About the Service

Snapweb provides AI-assisted and partially automated website generation and related website subscription services.

Our services may include:

• AI-assisted website generation;
• WordPress website setup;
• website delivery;
• temporary free trial access;
• hosting-related coordination;
• domain-related provisioning;
• SSL-related configuration;
• website continuity support;
• limited maintenance and technical administration;
• and related support services.

Snapweb uses WordPress open-source software, automation workflows, third-party providers, plugins, technical integrations, and artificial intelligence tools as part of service delivery.

4. Eligibility

You may use our services only if:

• you have legal capacity to enter into a binding agreement;
• the information you provide is accurate and complete;
• your use of the service is lawful;
• you are authorized to act on behalf of any business or organization you represent.

If you use the services on behalf of a company or organization, you represent that you have authority to bind that entity.

5. Service Request and Website Generation

To request a website, you may be asked to submit a form with:

• your name;
• your email address;
• and project-related information.

After receiving your request, Snapweb may use automation systems, AI tools, hosting infrastructure, templates, workflows, WordPress environments, and internal technical processes to generate and deliver your website.

You acknowledge and agree that:

• generated websites are produced through automated and AI-assisted methods;
• outputs may vary based on the quality and specificity of your input;
• generated websites may contain imperfections, assumptions, placeholders, inconsistencies, formatting issues, or content requiring manual editing;
• Snapweb does not guarantee that generated output will fully match your subjective expectations, aesthetic preferences, commercial preferences, or intended business positioning.

The service is designed to produce a launchable and editable website environment, not a guaranteed bespoke agency-grade custom design engagement unless explicitly agreed in writing.

6. Delivery Time

Where Snapweb states or advertises a delivery timeframe such as “within 24 hours”, this is a target delivery timeframe and not an unconditional guarantee unless explicitly stated otherwise in writing.

Delivery may be affected by:

• incomplete or unclear input;
• provider or infrastructure delays;
• hosting or deployment issues;
• software failures;
• third-party service interruptions;
• anti-abuse or verification checks;
• force majeure events;
• or other operational factors outside our reasonable control.

7. Free Trial

7.1 Trial Period

Once your generated website is delivered or made available to you, you may receive a 5-calendar-day free trial (“Free Trial”).

7.2 Trial Access

During the Free Trial, you may be able to:

• access your website;
• log into the WordPress admin area;
• edit your content;
• use AI-assisted editor tools or related features where available.

7.3 Trial Expiry and Deletion

If you do not purchase a paid subscription before the Free Trial ends, Snapweb may suspend, deactivate, or permanently delete your website and related environment immediately after the 5-day trial or within up to 2 additional calendar days as part of internal deletion cycles, infrastructure processing, or scheduled cleanup workflows.

You are solely responsible for exporting, copying, or preserving any content you wish to retain before the trial expires.

7.4 No Obligation to Preserve Trial Website

Unless required by law or expressly agreed in writing, Snapweb has no obligation to preserve, archive, restore, or maintain an unpaid trial website after the trial period ends.

8. Paid Subscription

8.1 Subscription Model

If you decide to keep your website after the Free Trial, you may purchase a monthly or yearly subscription, subject to the plans and pricing made available at the time of purchase.

8.2 One Subscription Per Website

Each subscription covers one website only.
If you want multiple websites, you must purchase a separate subscription for each website.

8.3 What the Subscription May Include

Unless otherwise stated in a specific offer, your subscription may include:

• continued website availability;
• hosted website continuity;
• domain-related provisioning where included;
• hosting-related coordination;
• SSL-related configuration or maintenance where applicable;
• basic continuity support;
• and platform-level maintenance necessary to keep the website operational within the normal intended scope of the service.

8.4 What the Subscription Does Not Include

Unless expressly included in writing, the subscription does not include:

• unlimited revisions;
• bespoke design requests;
• custom development;
• manual redesign work;
• branding strategy;
• legal review of your website;
• regulatory compliance review;
• SEO consulting;
• content writing;
• sales copy optimization;
• business consulting;
• or any other additional custom work not expressly included in your purchased plan.

Any additional work may be offered separately and charged separately.

9. Payments and Billing

9.1 Payment Processor

Payments are processed by Stripe or another designated payment provider.

9.2 Billing Authorization

By making a purchase or subscribing, you authorize Snapweb and its payment processor to charge:

• the applicable subscription fee;
• applicable taxes;
• and any other charges you explicitly agree to.

9.3 Recurring Billing

If your plan is recurring, you authorize recurring charges on the selected billing cycle until cancellation, non-renewal, suspension, or termination in accordance with these Terms.

9.4 Failed Payments

If a payment fails, is reversed, is disputed, or cannot be collected, Snapweb may:

• retry the charge;
• restrict service;
• suspend your website;
• disable access;
• or terminate the service.

9.5 Taxes

You are responsible for any applicable taxes, duties, levies, or governmental charges unless expressly stated otherwise.

10. Refunds

10.1 General Policy

Except where required by applicable law or expressly stated otherwise, payments are non-refundable.

10.2 Limited Refund Exception

Snapweb may consider a refund only where:

• you have already paid; and
• Snapweb is unable to provide the website or service within an expressly promised delivery framework for reasons attributable solely to Snapweb.

10.3 No Refund for Subjective Dissatisfaction

Because the service includes AI-assisted generation, automation, user-editable delivery, and a Free Trial period, you acknowledge that:

• subjective dissatisfaction;
• design preference;
• commercial preference;
• brand-style mismatch;
• personal taste;
• or a desire for a different creative direction do not automatically entitle you to a refund.

10.4 Consumer Law Reservation

Nothing in this section excludes any mandatory refund, withdrawal, or consumer rights you may have under applicable law.

11. Checkout and Immediate Performance Consent

By purchasing or subscribing, you acknowledge and agree that:

• you are requesting immediate commencement of a digital service;
• service performance may begin before any statutory withdrawal period expires;
• website generation, provisioning, access setup, and technical preparation may begin immediately after your order or request.

To the extent permitted by applicable law, once performance has begun, your statutory right of withdrawal may be reduced or lost where such legal consequence validly applies.

12. User Content and Customer Responsibilities

You are solely responsible for all content, data, prompts, media, materials, and instructions you submit or cause to be submitted.

You represent and warrant that:

• you own or control the necessary rights to such content;
• your content does not infringe any third-party intellectual property, privacy, publicity, confidentiality, or other rights;
• your content is lawful;
• your content is not deceptive, harmful, defamatory, or unlawful;
• your content does not contain malware or malicious code.

You are also solely responsible for:

• the legality of your website content;
• the legality of your business claims;
• your regulatory and commercial compliance;
• your privacy disclosures to your own website visitors;
• your own cookie compliance where your website requires it;
• and your post-delivery use of the website.

13. Prohibited Content and Acceptable Use

You may not use Snapweb or any website created through Snapweb to create, host, publish, promote, distribute, or facilitate:

• illegal content;
  scams or deceptive offers;
  phishing;
• malware or malicious code;
• unlawful impersonation;
• copyright infringement;
• fraudulent schemes;
• adult sexual services or unlawful adult content;
• gambling or betting services where unlawful or not properly licensed;
• illegal financial schemes;
• extremist or violent unlawful content;
• harassment or abuse;
• unlawful collection of personal data;
• or any content or conduct that may expose Snapweb, its providers, or its partners to legal, reputational, technical, or security risk.

Snapweb may remove, suspend, refuse, restrict, or terminate service where we reasonably believe such use exists or may exist.

14. WordPress, Plugins, and Third-Party Services

Your website may rely on third-party systems, including but not limited to:

• WordPress;
• themes;
• plugins;
• hosting providers;
• domain providers;
• SSL providers;
• AI providers;
• automation tools;
• analytics tools;
• external APIs;
• infrastructure providers;
• or other third-party services.

Snapweb is not responsible for failures, outages, incompatibilities, vulnerabilities, policy changes, deprecations, licensing changes, account restrictions, or third-party actions caused by such third-party systems.

Open-source and third-party components may be governed by their own licenses and terms.

15. Security and Availability Disclaimer

Snapweb aims to keep websites reasonably available, operational, and configured with an active SSL certificate where included.

However, Snapweb does not guarantee:

• uninterrupted uptime;
• zero downtime;
• perfect availability;
• instant issue resolution;
• immunity from hacking;
• immunity from vulnerabilities;
• immunity from outages;
• immunity from provider failure;
• or complete security.

No SLA (Service Level Agreement) is provided unless expressly agreed in writing.

No website, hosting environment, or internet-based service can be guaranteed to be fully secure or continuously available.

16. Support and Additional Requests

Snapweb may provide support within the scope of your active plan.

Unless expressly included, your subscription does not include:

• unlimited requests;
• unlimited redesigns;
• unlimited revisions;
• bespoke creative services;
• emergency engineering;
• consulting retainers;
• or open-ended custom project work.

Any additional services may be quoted and billed separately.

17. Intellectual Property

17.1 Snapweb Rights

Snapweb and/or its operator retain all rights in and to:

• the Snapweb brand;
• platform logic;
• internal systems;
• prompts;
• automation workflows;
• software methods;
• generation systems;
• operational templates;
• service infrastructure;
• and all proprietary elements of the Snapweb service.

17.2 Customer Website Usage Rights

Subject to full payment and continued compliance with these Terms, you receive the right to use the website generated for you for your lawful business or personal purposes.

17.3 Third-Party Licensing Limits

Your rights are subject to any applicable:

• WordPress open-source licenses;
• plugin licenses;
• theme licenses;
• stock media licenses;
• font licenses;
• AI-provider usage restrictions;
• or other third-party rights.

17.4 Portfolio and Public Showcase Rights

Unless you object in writing, Snapweb may use:

• your website name;
• publicly visible screenshots;
• public-facing layouts;
• and non-confidential visual or structural elements of the delivered website

for:

• portfolio display;
• public showcase;
• case studies;
• internal benchmarking;
• marketing;
• and service improvement purposes.

If you wish to opt out, you must notify us in writing at [email protected].

18. AI-Generated Content Disclaimer

Your website may include content generated or assisted by artificial intelligence, including:

• text;
• images;
• structure;
• page hierarchy;
• metadata;
• design suggestions;
• copy suggestions;
• and layout logic.

You are solely responsible for reviewing, editing, approving, and validating your website before public use. Snapweb does not guarantee that AI-generated or AI-assisted content will be:

• factually correct;
• legally compliant;
• unique;
• non-infringing;
• commercially effective;
• fit for a specific regulated use;
• or free from errors or omissions.

You should independently review your site before using it in legal, medical, financial, regulated, or high-risk contexts.

19. Feedback

If you provide feedback, suggestions, improvement ideas, or product observations, you agree that Snapweb may use them freely to improve the service without compensation, attribution, or obligation to implement them.

Providing feedback does not create any right to:

• custom revisions;
• refunds;
• credits;
• compensation;
• or ownership in Snapweb improvements.

20. Suspension and Termination

Snapweb may suspend, restrict, or terminate access or service at any time where:

• you violate these Terms;
• your payment fails or is disputed;
• your use creates legal, operational, or reputational risk;
• your content is prohibited or unlawful;
• a provider relationship is disrupted;
• or we are otherwise entitled or required to do so.

You may stop using the service at any time, but stopping use does not automatically entitle you to a refund unless required by law.

21. Limitation of Liability

To the maximum extent permitted by law, Snapweb and its operator shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to:

• loss of profits;
• loss of revenue;
• loss of business;
• loss of opportunity;
• loss of goodwill;
• reputational harm;
• data loss;
• website downtime;
• service interruption;
• cybersecurity-related loss;
• or third-party provider failures.

Snapweb’s total aggregate liability arising out of or relating to the services shall not exceed the greater of:

• the total amount paid by you to Snapweb in the 3 months preceding the event giving rise to the claim; or
• EUR 100.

Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.

22. Indemnity

You agree to defend, indemnify, and hold harmless Snapweb, “RUBBER DUCK” Ltd., their affiliates, contractors, service providers, officers, representatives, and partners from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or relating to:

• your content;
• your website;
• your business activities;
• your misuse of the services;
• your breach of these Terms;
• or your violation of any law or third-party rights.

23. Force Majeure

Snapweb shall not be liable for delays, interruptions, or failures caused by events beyond our reasonable control, including:

• internet outages;
• hosting failures;
• domain registry issues;
• cyber incidents;
• DDoS events;
• infrastructure outages;
• software failures;
• strikes;
• governmental action;
• natural disasters;
• war;
• civil unrest;
• supply-chain or provider disruptions;
• or similar force majeure events.

24. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Bulgaria.

Any dispute, controversy, or claim arising out of or in connection with these Terms or the services shall be subject to the competent courts of Bulgaria.

If you are a consumer and mandatory consumer protection law in your country of residence grants you rights that cannot legally be excluded, those rights remain unaffected.

25. Consumer Rights

Nothing in these Terms limits any mandatory statutory consumer rights that apply to you under applicable law.

26. Changes to These Terms

We may update these Terms from time to time.

If we do, we will update the “Last updated” date and may provide additional notice where appropriate.

Your continued use of the services after the updated Terms take effect constitutes acceptance of the updated Terms to the extent permitted by law.

27. Contact

Snapweb
Operated by: “RUBBER DUCK” Ltd.
VAT No.: BG203539268
Country: Bulgaria

Public email: [email protected]
Support email: [email protected]
Billing / legal email: [email protected]